At Beyond Vitaliti Medical Spa, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how information is collected, used, stored, and protected when you visit our website, submit a form, request information, book an appointment, or interact with our clinic online.
Who We Are
Beyond Vitaliti Medical Spa
https://www.beyondvitaliti.com
200 Dougall Rd N Unit 105B, Kelowna, B.C. V1X 3K5
672 969 7070
info@beyondvitaliti.com
Information We Collect
We may collect personal information you voluntarily provide, including your name, email address, phone number, appointment details, treatment interests, consultation requests, and any other information you choose to submit through our website.
We may also collect limited technical information automatically, such as your IP address, browser type, device information, pages visited, time of access, and general website usage data. This helps us improve website performance, security, and user experience.
How We Use Information
We use information to respond to inquiries, manage appointments, communicate about services, provide client support, improve our website, maintain security, and fulfill legal or administrative obligations.
Where permitted, we may also use your information to send clinic updates, promotional offers, service announcements, appointment reminders, and follow-up communications by email or SMS.
Treatment and Consultation Information
As a medical spa, some website forms or booking requests may include information related to your treatment interests or consultation needs. This information is used only for purposes connected to your inquiry, appointment coordination, client communication, and related administrative support.
Please do not send highly sensitive medical information through a general website contact form unless specifically requested by us through an appropriate process.
Booking and Third-Party Services
We may use trusted third-party platforms to support our operations. This includes Vagaro for appointment booking, scheduling, communication, and related client management services. When you interact with a third-party platform through our website, your information may also be subject to that provider’s privacy practices.
We may also use third-party tools for website hosting, form delivery, analytics, spam prevention, marketing, embedded content, and technical support.
Cookies
Our website may use cookies and similar technologies to improve functionality, remember preferences, analyze traffic, support security, and enhance the overall browsing experience. You may adjust your browser settings to refuse cookies, although some website features may not function properly as a result.
Google reCAPTCHA
Our forms may be protected by Google reCAPTCHA to help prevent spam, abuse, and automated submissions. This service may collect technical and behavioral information such as IP address, browser activity, mouse movement, and time spent on the site in order to determine whether a visitor is a human user. Use of reCAPTCHA is subject to Google’s own privacy practices and terms.
Sharing of Information
We do not sell your personal information.
We may share information only when reasonably necessary to operate our website, support bookings and communications, comply with legal requirements, protect our rights, or maintain the safety and security of our business. This may include service providers involved in hosting, booking systems, spam detection, analytics, communications, and technical support.
Marketing Communications
If you provide your contact information, you may receive communications from us regarding appointments, services, updates, promotions, or clinic announcements. You may unsubscribe from promotional emails at any time by using the unsubscribe option where available or by contacting us directly at info@beyondvitaliti.com.
Service-related or appointment-related messages may still be sent where necessary.
Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including communication, service coordination, recordkeeping, legal compliance, and business operations.
Protection of Information
We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, misuse, loss, disclosure, or alteration. While we take privacy seriously, no method of transmitting or storing data electronically can be guaranteed to be completely secure.
Your Rights
Subject to applicable law, you may request access to personal information we hold about you, request corrections, withdraw consent where appropriate, or ask questions about how your information is handled. Requests can be sent to info@beyondvitaliti.com. We may need to verify your identity before processing certain requests.
Third-Party Links and Content
Our website may contain links to third-party websites or embedded content such as maps, videos, or social media features. These services may collect information according to their own privacy policies. We encourage you to review those policies before sharing personal information.
International Processing
Some third-party service providers may store or process information outside British Columbia or Canada. Where this occurs, information may be subject to the laws of the jurisdiction where it is processed.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our services, website, legal obligations, or privacy practices. Any updates will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or how your information is handled, please contact:
Beyond Vitaliti Medical Spa
200 Dougall Rd N Unit 105B, Kelowna, B.C. V1X 3K5
672 969 7070
info@beyondvitaliti.com
https://www.beyondvitaliti.com
